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Photocopier Maintenance And Support Agreements | Clarity Copiers High Wycombe

Photocopier Maintenance Contracts

Our maintenance agreements encompass everything your business needs for the duration of your agreement with us.

A Single Contract, For All Your Business Needs

Here at Clarity Copiers High Wycombe, we pride ourselves on our single contract agreements to manage all your businesses copier needs.

From Consumable replacements to account management and support agreements, we cover it all.

On-going Maintenance

Our systems can monitor the volumes of paper you are processing per device on a daily basis.

Most machines have a processing volume recommendation or length of time recommended before a service is required.

Our team will handle these processes for you and schedule the necessary times for our engineers to visit you on site.

Consumable Replacements

Being able to monitor the processing of your devices, we are able to accurately predict when your machines will require replacement parts and toner cartridges.

Alternatively you can also call us and request these directly over the phone.

Ongoing Support

On-site and remote support is all handled within your single agreement, alleviating the stress of multiple contracts.

You can either call us directly or log a support ticket with us via the website and our team will be in touch. In most instances we are able to resolve any issues directly over the phone or remotely.

Failing that, we can arrange a suitable time for one of our engineers to visit you on site as soon as possible.

What Our Customers Think
Clarity Copiers (High Wycombe branch) always provide the best service to our Solicitors firm. The staff are helpful and informative. Call out times are so quick. We couldn't recommend them enough.read more
Booker Tate is a small professional services and consultancy agribusiness company located in Thame, Oxfordshire.We currently own 2 MFDs supplied by Clarity:1) Sharp MX-2314N2) Ricoh MPC 5000The service from Clarity is very good. When toner is needed it is here within 2 to 3 days of ordering. If a service is needed it is dealt with within 2 days and on some occasions the same day.The machines work well although the quality of the Ricoh is better than the Sharp and there are more functions available on the Ricoh.We have always found the staff to be friendly and they always explain what is the problem as they fix the machines.read more
1st class service from ordering, through to installation and ongoing support and maintenance. We are an academy of schools in Bucks and have replaced dozens of old legacy printers with 3 Sharp MX2640 and 1 Sharp MX4140 leased multifunction photocopier/printers, utilising PaperCut software. Clarity has made our previously nightmarish printing environment a pleasure to manage and administer.read more
We purchased a Ricoh MPC-2003SP photocopier from Clarity Copiers in August 2014 and we haven't had any problems since then. Our Account Manager Jamie Lane provided an exceptional service and was always extremely helpful.You won't get any pushy calls from them, they just get on the job and offer the best possible solution.I highly recommend Clarity Copiers whether you are thinking to lease or purchase their equipment - you won't be dissapointed!RitaHansa HydrocarbonsLondonread more
Based in High Wycombe we chose Clarity to supply our photocopier after seeking their advice we purchased a Sharp MX-2640. Their installation and follow-up service have been great, would recommend. They made the whole process a pleasure and have been at the end of the phone for any follow up questions so the good service continues.read more
We are a PCO hire company in London and purchased a Sharp multifunction printer from Clarity Copiers. The service I have received from the initial enquiry through to our on going service plan has been exemplary.read more
I started up a brand new business in Luton and I was looking for a Photocopier! I looked everywhere with no luck and I then found Clarity Copiers! Simon who called me and talked through each individual machine.Even though we have no money in our account Simon took this into account and allowed purchase the machine and allowed us to cover the cost of the machine in 2 months!We finally brought a Sharp MX-2310U! A wonderful machine that does everything and anytime I had problems, Clarity Copiers were there at hand right away! Simon who has some serious knowledge about these machines used to talk me through the problems and fix them while being miles away!We purchased the machine outright with a service contract on the advice of Simon! Before we purchased the machine we received quotes double and even triple from other companies!Maintenance is just a call away and requesting ink from Abby from Clarity is as easy as ordering pizza! just a quick email and within minutes a response is received saying its been dispatched.I have recommended Clarity and Introduced Simon to 2 other businesses in Luton who have benefited from the services provided by Clarity Copiers and Simon! So far they love machines they have purchased and have no complaints!In a nutshell, Clarity Copiers is a great company to work with! They will look at your company needs and actually sell you machine that's appropriate for your business needs!Thank you for a wonderful 4 years so far!read more
We are on photocopier number two with these guys. the first one in our Oxford Office get a totally thrashing and is still going strong. the second one is great too.very good service, the ink is surprisingly reasonable and they can explain all the technical side in the words a layman can understand.I recommend.Ursula Rice - Director. Family First Solicitors.read more
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Additional Information

Answers to additional questions can be found below, should you need any further information please don’t hesitate to call us directly on 01628 527 370 or contact us via one of the forms on our website.

Frequently Asked Questions

If you are trying to place an order via our website and a product is out of stock then please contact us directly.

If you have already placed your order and a product (or products) have recently become unavailable then a member of our team will be in touch to make you aware of any delays. You can check that status of your delivery by contacting our customer service team on 01628 527 370 at any time.

Understanding what devices need to go to what buildings, floors or departments will really help. Also putting us in touch with your I.T and Network teams will be a great step in streamlining things. Please also take into consideration things like the following.

  • What would be the best entrance / way of getting the machines to their desired locations?
  • Will any staff be impacted by delivery and If so what can you do to prepare?
  • Ensure space & access is available for our technicians to complete their work without impacting your teams
  • Have you provided user and network access to us or introduced your I.T and Network teams to our technical teams?
  • Have you notified various departments of delivery dates and provided us with any special instructions if required?

This depends on the size of the order and a variety of different variables such as having all the necessary information in place before our engineers arrive on site. Namely things like, where machines need to be delivered to, access points being available to relevant areas of the building or buildings, relevant staff being made aware of the delivery and information being available in order for us to configure the machines on your network or devices.

The quicker this information is provided to us the more efficiently we can plan and schedule your delivery. Failing to do so may cause unnecessary delays at various stages of the process. Once we have all the necessary information to hand our logistics and technical team will be better equipped to determine the amount of time required to complete your delivery and installation.

Yes we provide device training to staff for new machines and software. Additional training may be required by a separate team should you be using PaperCut Software for your print management and workflow automation needs. We will be in touch to arrange suitable times with various team members or departments to minimize impact to your daily routine.

If you have an existing supplier then typically they will arrange for the collection of the legacy machines. It’s worth scheduling their collection in alignment with the delivery of the new devices. Perhaps arranging for them to be collected by the end of or following working day.

If you need the machines relocating to another department or site or have them recycled, then we do charge a fee for this so please ask a member of the team if this is something we need to factor in.

In the event that something may potentially impact your delivery date then you will need to notify us as soon as possible so what we can re-arrange for a more suitable time. This could relate to things such as:

  • required access points to the building not being available
  • various members of your staff being on annual leave or otherwise.
  • not having the necessary access available to our teams
  • an accident or emergency
  • power outages

Our maintenance contracts make your life super easy. Using our print management software we can calculate how much paper you are using on a daily basis and guestimate when your machines will run out of toner. Not only that, should you have any problems our support team are available to assist either remotely or on-site should you need us. We have rapid call out times and you can easily log a support ticket with us either via our website or over the telephone.

An installation plan will be outlined before our technicians arrive, this will ensure that an appropriate team will be available to complete the necessary works.
Things that may impact delivery time will be access being unavailable to the building and accurate information not being provided to install software and connect machines to your networks. In the very unlikely event that not all works are able to be completed in the agreed timeframe then a ticket will be logged in the system and a member of the team will be in touch to discuss the next steps in more detail.

No, software is not covered as part of the maintenance agreement.

General Contact Info
Main Office

Unit 11 Treadaway Technical Centre
Treadaway Hill
Loudwater
High Wycombe
Buckinghamshire HP10 9RS

Telephone: 01628 527 370
Facismile: 01628 532 030

Get A Quote Today

For all your print, lease, scan and copy based solutions Clarity Copiers High Wycombe are here to help. We can handle any scale of project from small office teams to multi-site enterprise organisations across the country.

Simply fill in the form below and one of our friendly sales team will be in touch to discuss your requirements.